In the list of supporters, you can view all support transactions and their current status. You can export the complete list as an Excel file and use it to manage your project.
When can I access the list of supporters?
With an all-or-nothing campaign, you'll have access to the data as soon as your project reaches the minimum amount and funding is secured. With a flex campaign that doesn't have a minimum amount, the data will be available to you immediately after each contribution is made.
Even if you receive the data before the campaign ends, don't send physical thank-you gifts until the funding amount has actually been credited to your payout account. Until the funds are paid out, there may be occasional incorrect debits or chargebacks.
Where can I find and export the list of supporters?
You can find the list in the project interface → Crowd & Funding → Backers. There, you'll see all backing transactions and their respective statuses.
You can trigger an export that saves the entire list as an Excel file.
Which addresses do I see in the list of supporters?
Supporters enter their billing and shipping addresses in the shopping cart during checkout. The export distinguishes between these two types of addresses:
- The shipping address is what counts for shipping.
- The billing address is used for receipts and invoices.
- For purely digital thank-you gifts or donations that do not require physical shipping, the shipping address may be omitted.
What data does the export contain?
The export always reflects the current status and contains the following columns, depending on the support type:
- Payment and Status: Direct debit error, date, direct debit date, processing status, payment method, transaction ID, and currency
- Amounts: Total, Unrestricted Support, Donation, Amount for the Donation Receipt (in words), and Co-funding Amount
- Supporter: Name, username, email, city, and country, as well as whether to remain anonymous (yes or no)
- Shipping Address: First Name, Last Name, Company, Street and House Number, ZIP Code, City, Country, and State
- Billing Address: First Name, Last Name, Company, Street and House Number, ZIP Code, City, Country, State, and Date of Birth
- Receipts: Invoice requested and donation receipt requested
- Thank-You Gifts: For up to ten tiers per contribution, the selected thank-you gift, the quantity, the option, and the type of contribution—for tiers 1 through 10, respectively
For purely digital thank-you gifts or donations, the shipping address fields may be left blank.
How up-to-date is the data in the export?
The export reflects the status at the time it was generated and can be regenerated at any time. Backers can change their information throughout the entire project period and up until the backing amount is debited. An older export may therefore be out of date.
Cancellations and returns are automatically updated in the backer list. The data is considered final as soon as you receive a payout amount from Startnext.
Address information may become outdated between the end of a campaign and the mailing. You are not currently notified automatically of any changes.
What should I check before shipping?
Generate an up-to-date export immediately before processing the transaction, and do not begin shipping until payment has been received.
If shipping takes place some time after the campaign ends, please ask your backers—via the internal messaging system and in a blog post—to update their address information in their backer details. This can help avoid shipping costs and returns.
If address fields are empty or seem implausible, contact the affected supporters directly via the internal messaging system and ask them to complete the information in their support details.
How may I use the data from the list of supporters?
You may use address and contact information solely for the purpose of processing the thank-you gifts. Use for other purposes, such as advertising, is not permitted without consent.
Can I retrieve the support data via an API?
Yes. You can also retrieve the list of backers with all the data via the Startnext API—for example, for your own AI-powered app or to integrate it into existing software.
For more information, see the Startnext API overview and the API Terms of Use.