Open your support details, click "Withdraw support," and then click "Submit withdrawal" in the second step. Your support will be canceled only after the project creator confirms the withdrawal.
Here's how to do it
- 1Open your support details (link in the confirmation email or in your profile under "My Support").
- 2Click "Withdraw support".
- 3On the confirmation page, check the summary (project, thank-you note, total, date).
- 4Click "Submit Cancellation Now".
What happens next
- You will receive a confirmation email regarding your request.
- Your request will be automatically sent by email to the organizer.
- As soon as a decision has been made, we will notify you by email.
Possible results
- Cancellation confirmed before payment: You will receive a refund via your original payment method within 7 days.
- Cancellation confirmed after payment: The seller will contact you directly to process the refund.
- Cancellation denied: Your support remains in effect. For further clarification, please contact the organizer directly.
Important
- This cancellation policy applies only to contributions that include a thank-you gift. Unconditional contributions and donations cannot be canceled.
- Partial revocation (e.g., revoking only one of several thank-you gifts) is not possible—the entire contribution must always be revoked.