If everything goes smoothly, the funds will be deposited into your designated payout account within approximately 14–21 days after the end of the funding round.
What happens between the end of the project and payment?
Once the project is over, several steps take place—most of which you’ll only notice if something is missing.
1) Final review & verification of identity, if necessary
To protect your backers and ensure a secure payout, your project and your Stripe account will undergo a final review before the funds are released.
Depending on the amount of funding, you may need to submit additional information or documents (stricter requirements may apply for larger amounts).
2) Collection of payments
If everything is green in the project interface (Legitimation tab), the funds will be disbursed.
3) Information for supporters
Supporters will be notified by email,
- that the move-in is starting now (so there are no surprises) and
- if a payment didn't go through (so they can correct the payment details).
4) Resolution of outstanding payments and discrepancies
Not every payment goes through on the first try (e.g., direct debit, expired card). Unresolved cases will be retried or must be clarified before the final payment can be made.
5) Fees & Costs
Before the payment is made, any applicable fees (such as platform and payment fees) will be deducted.
6) Payout
The withdrawal amount will then be transferred to the withdrawal account you have on file.
What can cause a delay in a payout?
Common reasons include:
- Unresolved issues regarding identification (missing or unclear documents)
- many failed transactions that need to be resolved first
- Incomplete or incorrect payment details (account holder ↔ authorized entity)
Tip
If you want to know whether everything is "on track," check the "Legitimation" section in the project interface. If everything there is green, that's a good sign.